Legal

Terms of Service

Last updated: September 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("customer," "you," "your") and VibeComputers ("we," "us," "our," "Company"). By accessing or using our website at vibe-computers.com (the "Site"), placing an order, creating an account, or clicking any "I Agree," "Submit," or similar button, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

Who you are dealing with. VibeComputers is operated by [LEGAL NAME] as a sole proprietorship, located at [STREET ADDRESS], [CITY], California [ZIP]. You can reach us through the support chat on this site: the chat on your order page, or, with or without an order, the Support chat in your account.

Our cancellation and refund policy is set out in Section 5 below. Please read it before you pay.

If you do not agree to all of these Terms, you must not access or use our Site or services. Your continued use of the Site following the posting of revised Terms constitutes your acceptance of such changes.

These Terms incorporate by reference our Privacy Policy and Warranty Policy, which are an integral part of this Agreement.

2. Eligibility

You must be at least 18 years of age to place an order or use our services. By using our Site or placing an order, you represent and warrant that: (a) you are at least 18 years old; (b) you are a legal resident of one of the 50 United States of America or the District of Columbia; (c) you have the legal capacity and authority to enter into a binding agreement; (d) you are not barred from using our services under any applicable law; and (e) all information you provide to us is truthful, accurate, and complete.

If you are placing an order on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include that entity.

3. Service Description

VibeComputers is a custom PC building service. We quote every component at the price that component sells for at the time we finalize your build, with no markup added — we make our money on the service fee instead. We then assemble those components into a custom-built PC according to your specifications and ship the finished build to you. Each build is custom, made to order, and non-returnable except as expressly stated in these Terms or required by applicable law. Section 4 explains exactly what happens if a component's price moves after you have paid, in both directions.

We offer two service tiers: VibeSignature ($100 service fee) and VibePrestige ($150 service fee). Each tier includes different levels of support, warranty, and included services as described on our pricing page.

You acknowledge and agree that: (a) we do not guarantee specific performance benchmarks, frame rates, or scores for any build; (b) component availability is subject to market conditions and may change without notice; (c) product images, descriptions, and specifications on our Site are for informational purposes only and may not reflect the exact appearance or specifications of your final build; (d) if a component you approved becomes unavailable or materially more expensive, we may substitute a functionally equivalent or better alternative, subject to Section 4, and we will tell you in writing before we ship if any part in your build differs from the list you approved; and (e) we build and sell finished computers, but we do not manufacture the components inside them, and those components carry their own manufacturers' warranties in addition to ours.

We will never substitute a used, refurbished, or open-box part for one quoted as new without asking you first, no matter how much it would save either of us. See Section 4.

4. Pricing & Payment

When you submit a build order, you will be charged a $10 non-refundable ordering fee. This fee covers order processing, initial consultation, and build coordination. It is separate from the service fee and parts cost.

After we review your build and finalize your parts list, you will be asked to pay the remaining balance (parts + service fee + shipping). Payment is processed securely through Stripe. We do not store your payment card information.

All prices are stated and charged in United States Dollars (USD).

Parts at cost, priced when we quote you. We do not add a markup to any component, ever. The price you see next to each part is what that part sells for at the time we finalize your build. That is what "at cost" means on this site: it is measured at the moment we quote you, not at the moment we happen to buy the part.

Your quote is good for 10 days. Once we send you your finalized parts list and total, that price holds for 10 calendar days. If you have not paid the build payment within that window, we may re-price your build at current part prices before accepting payment. We will always show you the new total first, and you are free to walk away — at that point the $10 ordering fee is the only money you have paid, and it is not refundable.

Once you pay, your price is locked. Component prices move daily. After you have paid, if the parts on your approved list end up costing us more than we quoted, that is ours to absorb — we will not come back to you for more money, and we will not quietly downgrade your build to protect our margin. If they end up costing us less, that difference is ours to keep. This is a deliberate two-way trade, and we would rather state it plainly than bury it: you get a fixed price and full protection from the market moving against you, and in exchange we keep the benefit when it moves the other way. You always know your number the moment you approve your build.

The limit of that trade: when we genuinely cannot build what you approved. The price lock covers ordinary market movement. It does not cover a part becoming unavailable, being discontinued, or jumping in price so sharply that we cannot obtain it near what we quoted. That is not market risk we agreed to carry — it is us being unable to perform as quoted — and in that situation you get a say rather than a surprise. Specifically, we will stop and contact you before purchasing anything further if either of the following happens after you have paid:

A part on your approved list becomes unavailable at any reasonable source, or is discontinued.

The cost of your build rises by more than $250 above what we quoted, measured across the build as a whole. Increases up to $250 are ours to absorb, and we absorb them without contacting you.

If costs rise sharply or a part becomes unavailable. We will email you and post the details to your order page, showing you which part changed, what we quoted it at, and what it costs now. You will have four options: (a) accept a functionally equivalent or better substitute at no additional cost to you; (b) approve the increase and pay the difference; (c) choose a lower-cost alternative and receive the difference back; or (d) cancel your order and receive a full refund of everything you have paid, including the $10 ordering fee. You have five (5) business days to choose, and we will not purchase any further parts for your build while we wait. If we do not hear from you within five business days, we will cancel your order and refund everything you have paid.

A change in condition is never a change in price. If we can obtain a part in used, refurbished, open-box, or otherwise non-new condition for less than we quoted, that is not a market movement and we will not treat it as one. We will not put such a part in your build without asking you first and agreeing what it does to your price — regardless of how much it would save either of us.

Discount codes. We sometimes issue promotional codes that reduce the service fee, the shipping fee, or both. Codes are issued at our discretion, may be limited by time or number of uses, cannot be combined unless we say so, and never apply to the $10 ordering fee. A code applied to an order that is later cancelled is not automatically restored.

We reserve the right to: (a) change our service fees, ordering fees, and shipping rates at any time without prior notice, provided that any price changes will not affect orders already placed and confirmed; (b) decline to honor pricing that is the result of a typographical, system, or other error; (c) cancel orders placed using fraudulent or unauthorized payment methods; and (d) limit the quantity of orders that may be placed. We collect applicable U.S. sales tax on orders shipped to states where we are required to do so. The tax amount, if any, is calculated and shown at checkout based on your shipping address and is added to the totals on your receipt and order page. You remain responsible for any use tax or other governmental charges that are not collected by us.

5. Cancellation & Refund Policy

Due to the custom, made-to-order nature of our builds, our cancellation and refund policy is structured around the build lifecycle. Once parts have been sourced for your specific build, cancellation is no longer possible as those components have been purchased specifically for your order.

Before paying the ordering fee: You may cancel your order at any time with no charges.

After paying the ordering fee, before build payment: You may cancel your order, but the $10 ordering fee is non-refundable.

After you pay the build payment: We begin sourcing parts right away, so we cannot promise a cancellation at this stage. If you reach us before we have actually purchased anything for your build, we will refund your build payment in full — the $10 ordering fee is still not refundable. If we have already bought some of your parts, we will refund the portion of your build payment we have not yet spent.

After we have bought parts for your build: We cannot accept a general cancellation, because those parts were purchased specifically for you. Three exceptions always apply: (a) if the cost of your build rises sharply or a part becomes unavailable, you may cancel for a full refund under Section 4; (b) if we cannot ship your build within the timeframe we gave you, you may cancel at any time for a full refund of everything you have paid, including the ordering fee, under Section 6; and (c) nothing in this Section limits any cancellation or refund right you have under applicable law.

Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution. We are not responsible for delays caused by your bank or credit card company in posting the refund to your account.

6. Shipping

We ship to the United States only (all 50 states including Alaska and Hawaii). Shipping rates are calculated based on your location and chosen shipping method (Ground or Expedited).

Every shipment is covered in transit. We purchase carrier declared-value coverage on every build, for the full value of the components inside it, up to the carrier's maximum. The shipping fee you pay is a flat rate we set for your destination zone and service level, and it includes the cost of that coverage — it is our rate, not a pass-through of exactly what the carrier charges us, and it may be more or less than what we actually pay to ship your build. If your build is lost or damaged in transit, we file the claim, and whatever the carrier decides, we will repair it, replace it, or refund you. You do not have to chase the carrier.

You acknowledge and agree that: (a) all estimated delivery dates and shipping timeframes are estimates only and are not guaranteed; (b) title to and risk of loss for all products passes to you upon our delivery of the products to the shipping carrier; (c) we are not liable for any loss, damage, delay, or failure of delivery caused by the shipping carrier, weather, natural disasters, government actions, or other events beyond our reasonable control; (d) deliveries to Alaska, Hawaii, and remote areas may require additional transit time; (e) you are solely responsible for providing an accurate and complete shipping address; and (f) we reserve the right to select the shipping carrier at our discretion.

When we will ship. Unless we tell you otherwise in writing, we will ship your build within six (6) weeks of receiving your build payment. Most builds ship sooner — typically three to six weeks — but six weeks is the commitment. Carrier transit time is additional and is shown when you choose your shipping method. If we cannot ship within six weeks, we will email you before that deadline with a revised shipping date and the option to cancel for a full refund. If the revised date is thirty days or less past the original date and we do not hear back from you, we will treat that as your agreement to the new date and keep building. If we need more than thirty additional days, or we cannot give you a definite date at all, we will not proceed without your written go-ahead — and if you do not reply, we will cancel your order and refund everything you have paid, including the $10 ordering fee. While your build is running past a date we gave you, you may cancel for a full refund at any time, whatever stage it has reached.

Returned, refused, or unclaimed builds. If your build comes back to us as undeliverable, refused, or unclaimed, we will contact you and hold it for thirty (30) days. Re-shipment is quoted and payable before the machine goes back out. If we have not heard from you within thirty days of the return, we may treat the order as abandoned and dispose of or resell the machine to recover our costs, and we will refund you anything we recover above those costs.

7. Warranty

All builds are covered by our limited warranty. See our full Warranty Policy for complete terms and conditions, which are incorporated by reference into this Agreement. In summary:

VibeSignature: 6-month warranty, 3-month support
VibePrestige: 1-year warranty, 1-year support

The warranty provided is a limited warranty and is the sole and exclusive warranty provided by VibeComputers, except as otherwise required by applicable state law. Individual components may also be covered by their manufacturer's warranty, which is separate from and in addition to our warranty.

8. Disclaimer of Warranties

EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH IN OUR WARRANTY POLICY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ALL SERVICES, PRODUCTS, AND CONTENT PROVIDED BY VIBECOMPUTERS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION THAT: (A) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM USE OF THE SITE OR SERVICES WILL BE ACCURATE OR RELIABLE; (C) ANY SPECIFIC PERFORMANCE BENCHMARKS, FRAME RATES, OR RESULTS WILL BE ACHIEVED BY ANY BUILD; OR (D) ANY DEFECTS IN THE SITE WILL BE CORRECTED.

Some states do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above exclusions and limitations may not apply to you. In such states, our liability and warranties are limited to the fullest extent permitted by applicable law. You may have additional rights that vary from state to state.

California: Nothing in this Section disclaims or limits the implied warranty of merchantability as it applies to new consumer goods sold in California under the Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790 et seq.), which cannot be waived.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VIBECOMPUTERS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OF OR INABILITY TO USE THE SITE OR SERVICES; (B) ANY PRODUCT PURCHASED OR OBTAINED THROUGH THE SITE; (C) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OR RELATED TO THE SITE; (D) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; OR (E) ANY OTHER MATTER RELATING TO THE SITE OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT OR SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO VIBECOMPUTERS FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

THE LIMITATIONS OF THIS SECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, AND WHETHER OR NOT VIBECOMPUTERS HAS BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. In such states, our liability is limited to the fullest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless VibeComputers and its officers, directors, employees, agents, contractors, suppliers, licensors, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable attorneys' fees and legal costs) arising from or related to: (a) your use of and access to the Site or services; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including without limitation any intellectual property, property, or privacy right; (d) any claim that your use of the services caused damage to a third party; or (e) any misrepresentation made by you.

This indemnification obligation will survive the termination of these Terms and your use of the Site and services.

11. Dispute Resolution & Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

Informal Resolution: Before initiating any formal dispute resolution proceeding, you agree to first contact us via the chat on your order page and attempt to resolve the dispute informally for at least thirty (30) days. If we are unable to resolve the dispute informally, either party may proceed as set forth below.

Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms, including the formation, interpretation, breach, performance, or validity thereof, and including the determination of the scope or applicability of this agreement to arbitrate, shall be finally resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall be conducted by a single arbitrator. The arbitration may be conducted in person in the State of California, by telephone, by videoconference, or based on written submissions, as determined by the arbitrator. The arbitrator shall have the authority to award any relief that would be available in a court of competent jurisdiction.

CLASS ACTION WAIVER: YOU AND VIBECOMPUTERS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE, CLASS, OR COLLECTIVE PROCEEDING.

Small Claims Exception: Notwithstanding the foregoing, either party may bring an individual action in small claims court in the State of California or in the county of your residence, provided the claim falls within the court's jurisdictional limits.

Public Injunctive Relief: Notwithstanding the arbitration agreement and class action waiver above, claims for public injunctive relief under California law may be brought in court and are not subject to arbitration.

Opt-Out Right: You have the right to opt out of this arbitration agreement by sending written notice of your decision to opt out within thirty (30) days of your first order with VibeComputers. Notice must be sent via the support chat on your order page and must include your full name, order number, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, neither you nor VibeComputers can require the other to participate in arbitration, and all disputes will be resolved in court as set forth in Section 12. Opting out of arbitration will not affect any other provisions of these Terms.

Statute of Limitations: Any arbitration or court proceeding must be commenced within one (1) year after the event giving rise to the claim, or the claim shall be permanently barred, except where a longer period is required by applicable state law that cannot be waived by agreement.

12. Governing Law & Jurisdiction

These Terms and any disputes arising out of or relating to these Terms or the services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. For any claims not subject to arbitration under Section 11, you and VibeComputers consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of California.

Notwithstanding the foregoing, nothing in this Section shall prevent either party from seeking injunctive or equitable relief in any court of competent jurisdiction as necessary to protect its intellectual property rights, confidential information, or other proprietary rights.

13. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent, or if such modification is not possible, it shall be severed from these Terms.

14. Entire Agreement

These Terms, together with our Privacy Policy and Warranty Policy, constitute the entire agreement between you and VibeComputers with respect to the subject matter hereof and supersede all prior or contemporaneous communications, proposals, agreements, understandings, representations, and warranties, whether oral or written, relating to such subject matter. No waiver, amendment, or modification of any provision of these Terms shall be effective unless in writing and signed by VibeComputers.

15. Force Majeure

VibeComputers shall not be liable for any failure or delay in performing any obligation under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to: acts of God; natural disasters (earthquakes, floods, hurricanes, wildfires); epidemics, pandemics, or public health emergencies; war, terrorism, civil unrest, or government actions; embargoes, sanctions, or trade restrictions; labor disputes or shortages; component or supply chain shortages or disruptions; utility or infrastructure failures (power, internet, telecommunications); cyberattacks, data breaches, or system failures; shipping carrier delays, failures, or service interruptions; or any other event or circumstance beyond our reasonable control (each, a "Force Majeure Event").

In the event of a Force Majeure Event, the affected party's obligations shall be suspended for the duration of the event, and the time for performance shall be extended accordingly. We will use commercially reasonable efforts to mitigate the impact and resume performance as soon as practicable.

16. Waiver

The failure of VibeComputers to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by VibeComputers. No waiver shall be deemed a further or continuing waiver of such term or any other term.

17. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of VibeComputers. VibeComputers may freely assign, transfer, or delegate its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, reorganization, or by operation of law. Any attempted assignment in violation of this Section shall be null and void. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.

18. Intellectual Property

All content on vibe-computers.com, including but not limited to text, graphics, logos, icons, images, audio clips, software, and the overall design and arrangement thereof (collectively, "Content"), is the exclusive property of VibeComputers or its licensors and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

"VibeComputers," "VibeSignature," "VibePrestige," and all related logos, product and service names, designs, and slogans are trademarks of VibeComputers or its affiliates. You may not use such marks without our prior written permission.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, transmit, or otherwise exploit any Content on our Site without our express prior written consent, except as may be permitted by applicable law.

19. Changes to These Terms

We reserve the right to modify, amend, or update these Terms of Service at any time in our sole discretion. Changes will be posted on this page with an updated "Last updated" date. It is your responsibility to review these Terms periodically for changes. Continued use of our Site or services after any changes constitutes your acceptance of the updated Terms. Orders placed before a change are governed by the Terms in effect at the time of order placement.

20. Contact

If you have questions about these Terms of Service, reach out via the support chat on this site. You don't need an order to use it, only a free account; if you have an order, you can also use the chat on your order page.